My IT Mate here to rescue you
We get it! You’re busy running your business and don’t have the time or expertise to fix those pesky IT issues.
We help business owners like you every day.
Our simple subscription service means you can call on our help any time and have immediate access to skilled IT professionals.
We’ll get you back up and running in no time and allow you to get back to what you do best!
Your trusted experts
Instant remote support via phone, WhatsApp or email
Customer support portal to log and track issues 24/7
Professional and experienced IT support engineers
Single subscription for everyone in your company– no ‘per user’ pricing!
Rollover any used minutes to the following month
Save time and money with easy access to IT support
With our ‘cancel anytime’ subscription service you can choose the level of support your business needs. You can cancel, pause, upgrade or top-up your subscription anytime through your personal dashboard
01. Choose your package
Simply choose the number of hours you need each month. You can cancel, pause, or upgrade your subscription anytime, or if you just need a couple of extra hours, buy a bolt – on. Subscribed users get discounted rates – the more you buy, the less it costs, and unused minutes get rolled over to the next month.
02. Log your issue
Choose what works best for you. You can call our support team, send us an email, or you can log and track your issue in our customer support portal.
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03. Receive your support
An engineer will be assigned to your issue immediately it is logged in our system. Your dedicated support engineer will contact you to discuss the issue and work with you to resolve it. Depending on the nature of the issue they may walk you through a few steps or they may request access to remote into your device to fix the issue for you.
Flexible, Affordable Pricing
With our pay-as-you-go service, you only pay for the IT support you require. Ensuring that your budget remains manageable without sacrificing top-quality assistance.
24/7 access to IT professionals
Cost effective bundle price - billed monthly
Flexible and scalable – add more time when you need it
Rollover any unused time
Pause or Cancel at any time
Discounted on-demand rates for subscribed users
Manage your subscription in our Customer Portal
24/7 access to IT professionals
No ongoing commitment
Only buy the time you need when you need it
Easy credit card payments
100% satisfaction guaranteed
Unlimited rollover
Pause / Cancel anytime
We accept all major debit and credit cards through our billing partner
Frequently asked questions
Some useful FAQs about our IT helpdesk service. Of course, you can simply call us and we will be pleased to assist you.
What types of issues can MIM help with?
Anything and everything to do with IT software and / or hardware.
From slow internet speeds, password predicaments, connectivity challenges or general sync issues to problems with your printer, software installs, updates, security concerns or user management – we can help.
We can’t list everything – but these are the kinds of problems we encounter most frequently. If you have a specific issue not mentioned above – just call us – we’re here to help!
What happens if you can’t fix my IT issue?
We have a huge pool of experienced IT professionals, from software developers to infrastructure engineers and security specialists – but in the unlikely event we’re unable to resolve your issue any time spent will be credited back to your account.
What happens if I don’t use all my minutes up in a month?
Any unused minutes rollover. Your paid for minutes remain on your account available for you to use for as long as you have a active subscription.
How quickly will my IT issue be resolved?
Depending on the issue and how you’ve contacted us – we maybe able to resolve your issue within minutes over the phone.
For more complex problems, an engineer will be assigned and will contact you within 15 minutes of a ticket being logged by the support desk.
Your dedicated support engineer will contact you to discuss the issue and work with you to resolve it. Depending on the nature of the issue they may walk you through a few steps or they may request access to remote into your device to fix the issue for you.
How do I log an issue?
Our ticket management system is the most effective way to log an issue. You can log an issue anytime day or night and we’ll just need a few details from you. If you prefer, subscribed users can call us on +44 (0)204 586 1399, email us at hello@myitmate.co
Can I cancel my subscription?
Indeed, you can – you can cancel anytime after the first 30 days, or you may choose to pause your subscription and maintain your unused minutes for later use.
Still have a question?
Our friendly and highly knowledgeable team offer extensive IT support. So you can focus on running the business knowing we’ll handle the tech.
Get in Touch with Your IT Support Hero!
If you have any other questions or queries
please give us a call or send us an email.
